The Customer Signs Your Paycheck

Autor: Frank Cooper
Publisher: McGraw Hill Professional
ISBN: 0071635637
File Size: 68,85 MB
Format: PDF, ePub, Mobi
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Positive Service Gets Positive Results— Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

The Success Guide For Developing Customers For Life Tools And Strategies For Effectively Doing Business In The Changing Marketplace

Autor: Walter L Smith III
Publisher: WS-3 Enterprises
ISBN: 1945172916
File Size: 68,98 MB
Format: PDF, Mobi
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There are many experiences and people that have contributed to the publishing of this timely manuscript. My own fickle attitude about “good customer service” has consumed my focus, whether I’m shopping for groceries, or making a large purchase; I can’t help myself — I’m a stickler for an approachable, distinguishable and knowledgable customer service professional!” If You are going to be competitive in a changing and volatile marketplace, the ONLY WAY to guarantee "customer loyalty" and long-term stability is to "Develop Customers For Life"!

Two Factor Theory Of Customer Service

Autor: David L. Elwood, Ph.D.
Publisher: AuthorHouse
ISBN: 1491844434
File Size: 31,30 MB
Format: PDF, Kindle
Read: 1358
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In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh, persuasive perceptions of the fundamental dimensions of customer service events: accessible, emotional, temporal, informational, solutional, aptitudinal, and relational. The essence of Elwood’s message is that the more clearly and deeply one understands customer service events, the more effective he or she will become at delivering customer service straight to the customer. And, as powerful, empirical research findings have shown, delivery of Superior Customer Service goes hand in hand with superior profits. The Two Factor Theory of Customer Service will delight everyone looking for a systematic approach to understanding and classifying the seemingly unending differences found in published examples of Superior Customer Service, and it will brighten the pathway for each provider seeking to increase profits. Without question, you ARE in the customer service business --- the only question is whether you are doing it well. Want a ‘quick read’ at the airport terminal that’ll entertain more than transform? Two Factor Theory of Customer Service isn’t it! Elwood skips the clichés while delivering a perfect balance of theory and immediate application that will change how you see your customers, and more importantly how your customers will see you (again and again and again...). Jay Martinson, Ph.D. Chair, Communications Department, Olivet Nazarene University

Company Officer

Autor: Clinton H. Smoke
Publisher: Cengage Learning
ISBN: 9781401826055
File Size: 43,39 MB
Format: PDF, ePub, Docs
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Company Officer, 2nd Edition, is designed to instruct both career and volunteer firefighters and fire officers who seek promotions to the Fire Officer I or II levels. Based on the 2003 Edition of NFPA 1021, Standard for Fire Officer Professional Qualifications, this book covers job performance requirements needed to ensure that officers are properly equipped with the knowledge to not only accomplish job responsibilities but also to excel in their new role. In addition, the all-important soft skills that are essential to quick mastery of the officer position are also addressed. Important information on how to communicate effectively, provide strong leadership, and operate safely while on the fireground, highlight the skills required for proficiency on the job.

Creative Cost Benefits Reinvention

Autor: C. Dussart
Publisher: Springer
ISBN: 0230114636
File Size: 28,26 MB
Format: PDF, ePub
Read: 6698
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This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations. Using concrete examples this book will help to change businesses approach by acting not only on the economic analysis presented, but also on the diagnosis of commoditization and the recommendations for creation of customer value. The common thread throughout this approach is the obsession with customer satisfaction, the search for a fair balance between the long and short term, and the will to reinvent business models by harnessing innovation.

Hot Wiring Your Creative Process

Autor: Curt Cloninger
Publisher: New Riders
ISBN: 9780132798228
File Size: 12,49 MB
Format: PDF, ePub
Read: 7255
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Design philosophies can be useful, but inspiration, creative strategies, and efficient work habits are what really get the job done. Designer, instructor, and author Curt Cloninger provides a multitude of strategies, tools, and practices that readers can use to inject a big dose of creativity into just about any design project. With illustrations drawn from 20th-century French philosophy, medieval manuscripts, punkrock posters, and more, Curt’s innovative text introduces readers to his personal toolkit for hot-wiring the creative process. You’ll learn strategies to: • Recognize and believe in your creative powers • Develop effective methods for evaluating your own work • Draw inspiration from the past • Use standard software in experimental ways, and find nonstandard applications to create new effects • Maintain a personal design playground • Mine your subconscious with the Oblique Strategies Cards, developed by Brian Eno and Peter Schmidt • Un-stick your imagination by “blitz-designing” mock-ups Curt Cloninger is an artist, designer, author, and instructor in Multimedia Arts & Sciences at the University of North Carolina at Asheville. His book Fresh Styles for Web Designers: Eye Candy from the U nderground (New Riders, 2002) is an industry standard on creative Web design solutions. Curt’s art and design work has been featured in I.D. Magazine, HOW Magazine, The New York Times, Desktop Magazine, and at digital arts festivals from Korea to Brazil. He regularly speaks at international events such as HOW Design, South by Southwest, Web Design World, and FILE. His pirate signal broadcasts from to facilitate lively dialog.

The Four Signs Of A Dynamic Catholic

Autor: Matthew Kelly
Publisher: BookBaby
ISBN: 193750932X
File Size: 22,13 MB
Format: PDF, ePub, Docs
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As human beings we are constantly engaging and disengaging in everything we do. We engage and disengage at work, in marriage, as parents, in our quest for health and well-being, in personal finances, environmentally, politically, and, of course, we engage or disengage spiritually. If you walk into any Catholic church next Sunday and look around, you will discover that some people are highly engaged, others are massively disengaged, and the majority are somewhere in between. Why? What is the difference between highly engaged Catholics and disengaged Catholics? Answering this question is essential to the future of the Catholic Church. If we truly want to engage Catholics and reinvigorate parish life, we must first discover what drives engagement among Catholics. Matthew Kelly explores this question in his groundbreaking new book, and the simplicity of what he discovers will amaze you. Four things make the difference between highly engaged Catholics and disengaged Catholics: the four signs of a Dynamic Catholic. Whether you are ready to let God take your spiritual life to the next level or want to help reinvigorate your parish, The Four Signs of a Dynamic Catholic promises to take you on a journey that will help you to live out the genius of Catholicism in your everyday life. The central idea in this book should change the way we live our faith and the way we teach our faith. This book is a game changer.

Time Management

Autor: Harvard Business School Press
Publisher: Harvard Business Press
ISBN: 9781422160817
File Size: 31,60 MB
Format: PDF, ePub
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Time is the one thing no manager has enough of. Through goal setting, prioritizing, delegation, and other proven techniques, this guide helps managers maximize their personal productivity within and their impact on their organizations. The Harvard Business Essentials series provides comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.


Autor: Cherry Adair
Publisher: Simon and Schuster
ISBN: 1451684339
File Size: 67,27 MB
Format: PDF, ePub
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The latest book in a New York Times bestselling thrilling paranormal romance series featuring the men and women of Lodestone: when there is no hope left, this special agency can deliver or retrieve anything, anyone, anywhere. Sexual tension accelerates the race to unravel a complicated puzzle in the latest romantic thriller from the New York Times bestselling “mistress of adrenaline” (Booklist). An Ancient Legacy Lately, the gods are not smiling on Isis Magee. How else can she explain the bizarre events that have led her on a relentless high-stakes chase from Seattle to London to Cairo in search of the elusive tomb of history’s beautiful and enigmatic queen Cleopatra? A Hidden Treasure Isis has only two leads: a fragmented trail of clues offered in rare moments of lucidity by her father, a once-respected archaeologist whose last dig ended in disaster, and the unique sixth sense of sexy Lodestone agent Connor Thorne. The Passion of a Lifetime Connor also encountered tragedy in the Egyptian desert not long ago, and as Isis pulls him deeper into her mission to restore her father’s reputation, he is secretly plotting a revenge of his own. Propelled across wild, untamed sands by vicious unknown forces, the duo is seduced into a labyrinth of secret chambers. When they fear they can go no further, they surrender to their incendiary desires and discover that the prize each separately seeks may be waiting at the end of the same dangerous road.


Autor: R.J. Brooks
Publisher: Xlibris Corporation
ISBN: 1441578617
File Size: 40,45 MB
Format: PDF, ePub
Read: 6547
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This incredible story begins when a series of seemingly unrelated events take place along the California Coast. Throw in a few earthquakes of various magnitude and you have a perfect mix to kick-off this story. Max, my main character, is truly a genius, and also a thief. He has begged, borrowed and stolen the millions that were required to build his fantastic invention, a machine called Pellucidar. He has no intention of paying back his lenders and will not relinquish ownership of the Pellucidar to anyone. The Federal Government, the Defense Department, and every major lending institution, comprise a group of the ultimate victims of Maxs financially elaborate plan to finance and use his state of the art invention. Among the crew of the Pellucidar are some of the best minds in their various disciplines. Some of their specialties are in Medicine, Engineering, Biology, and Electronics. Those people are all very close friends of Max, they are all volunteers and consider themselves lucky to be a part of Maxs crew. When the largest quake hit California, Max and his entire crew were on-board the Pellucidar when a suddenly opening fissure swallowed Maxs great machine . . . the adventure begins. To the surprise of all on-board, they found themselves in a vast subterranean world, miles beneath the earths outer crust. Many unique species of life, heretofore unknown to man, were discovered there, and a multitude of related adventures happen along the way. During their random explorations, actual contact was established with an alien race. Their technology and machines were far in-advance of the sciences of earth. While on their mission exploration, through an unusual series of circumstances, it was learned that the entire surface of the earth was being consumed by nuclear chain reactions, the end-result of global thermonuclear war. Earth itself seemed to be on Self Destruct. It was only a matter of time until the steadily increasing heat and radiation laid claim to the remnants of the Human Race. With the survival of the Human Race hanging in the balance, this was the time that Selconnifur would prove his worth. The clock is ticking. IT IS THE DAY AFTER TOMORROW AND THE TIME IS NOW!