Itil 2011 Edition A Pocket Guide

Autor: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9087536763
File Size: 34,17 MB
Format: PDF
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Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

Itil Foundation Essentials

Autor: It Governance Publishing
Publisher: It Governance Pub
ISBN: 9781849283991
File Size: 30,72 MB
Format: PDF, Mobi
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THE essential companion for those studying the ITIL Foundation Syllabus, 'ITIL(R) Foundation Essentials', is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam.

Itil Foundation Handbook

Autor: itSMF Foundation
Publisher:
ISBN: 9780113314607
File Size: 68,97 MB
Format: PDF, ePub, Docs
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Foundations Of Itil

Autor: Jan van Bon
Publisher: Van Haren
ISBN: 9087530579
File Size: 44,39 MB
Format: PDF, ePub, Docs
Read: 9129
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Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

Basic Service Management

Autor: Rob England
Publisher: Lulu.com
ISBN: 0958296936
File Size: 79,90 MB
Format: PDF, Kindle
Read: 9078
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Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Scrum A Pocket Guide

Autor: Gunther Verheyen
Publisher: Van Haren
ISBN: 9087537204
File Size: 32,63 MB
Format: PDF
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This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles underpinning Scrum, and is based on the Scrum Guide Edition 2013. A broader context to this fundamental description of Scrum is given by describing the past and the future of Scrum. The author, Gunther Verheyen, has created a concise, yet complete and passionate reference about Scrum. The book demonstrates his core view that Scrum is about a journey, a journey of discovery and fun. He designed the book to be a helpful guide on that journey. Ken Schwaber, Scrum co-creator says that this book currently is the best available description of Scrum around. The book combines some rare characteristics: • It describes Scrum in its entirety, yet places it in a broader context (of past and future). • The author focuses on the subject, Scrum, in a way that it truly supports the reader. The book has a language and style in line with the philosophy of Scrum. • The book shows the playfulness of Scrum. David Starr and Ralph Jocham, Professional Scrum trainers and early agile adopters, say that this is the ultimate book to be advised as follow-up book to the students they teach Scrum to and to teams and managers of organizations that they coach Scrum to.

Itil For Dummies

Autor: Peter Farenden
Publisher: John Wiley & Sons
ISBN: 1119950139
File Size: 51,14 MB
Format: PDF, Docs
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Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

Planning Protection And Optimization Itil V3 Intermediate Capability Handbook

Autor: George Kinnear
Publisher: The Stationery Office
ISBN: 9780113312726
File Size: 15,33 MB
Format: PDF, ePub
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This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

Operational Support And Analysis

Autor: Stationery Office
Publisher:
ISBN: 9780113314300
File Size: 17,11 MB
Format: PDF, ePub
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Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available

Itil Service Design

Autor: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313051
File Size: 48,11 MB
Format: PDF, ePub
Read: 3728
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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.